As a consumer, you have legal rights to change your mind and withdraw from the sale contract with aleksandradabros.com (the “Website”) for any reason and without incurring any penalty within fourteen (14) days from the date on which you (or someone you nominate) received the products purchased from the Website.
Furthermore you can reject product(s) in certain circumstances, for example because they are faulty or not as described.
Compliance checks for returned product(s)
You will be notified if the returned product(s) cannot be accepted because they are not compliant with the conditions indicated above. If so, you can choose, at your own expense, to have the product(s) returned to you. If you do not wish to have the product(s) returned to you, the Website shall retain the product(s) and the amount paid for the purchase of the product(s).
When a refund is requested on the purchase of a PHYSICAL PRODUCT (Bodyliscious Booty Bands*), when the product is returned, the money can be refunded.
However when a refund is requested for a DIGITAL PRODUCT (ebook - Bodyliscious Band Training Guide**), there is NO WAY for the customer to truly return the purchased item.
All shipping costs for returns are the responsibility of the customer.
Please note that you must return each item in the same condition in which you received it.
This means that new items must be returned in their original packaging and condition: new, unpacked, unused and complete.
No refund will be made for products that have been opened, have some additional signs of use or are returned damaged.
The Website does not assume any responsibility for items returned by mistake or items not related to the return left in the packaging or in the returned items.
*For Bodyliscious Booty Bands you can make the return within 14 days free of charge by contacting the service firstname.lastname@example.org that will prepare withdrawal and refund.
**When you decided to buy our e-book Bodyliscious Band Training Guide in the same way you accepted our NO RETURNS POLICY for Bodyliscious Band Training Guide.
NO Returns Policy for Digital products
The digital products (ebook) are delivered automatically via email and is a downloadable e-book/pdf.
This product cannot be properly returned so ALL DIGITAL PRODUCTS ORDERS ARE FINAL!
If you’re having issues with downloading or do not receive the guide immediately please email email@example.com
Business Hours Monday- Friday 9:00-17:00 CET
Procedure for returning products to the Website
If you changed your mind about your purchase of Bodyliscious Booty Bands, write to firstname.lastname@example.org within 14 days from the date you received the goods.
Write to us in the mail: REQUEST FOR RETURN ORDER N ° ****
Tell us in the text of the mail:
-the name and the last name related to your order
-that you want to use the right of withdrawal under Article 5 of Legislative Decree 185/1999
If you would like to receive a refund of the current account :
The name and the last name of the account holder along with the IBAN
If you would like to receive a refund of Paypal account :
Indicates the email address linked to the account
Who pays return shipping ?
When you decided to return our product (Bodyliscious Booty Band) in the same way you accept our policy that you will take charge of all costs of shipping and you will organize shipping personally.
What’s the return shipping address?
After you will send us an email REQUEST FOR RETURN ORDER N ° ****
to email@example.com we will send you as soon as possible full address of return shipping.
I requested the return but I changed my mind and I want to hold the items, how can I do?
Send an e-mail to firstname.lastname@example.org the staff will cancel your request for return.
When will I receive a refund of my return?
If you have requested a refund will be made within 14 days from the date of arrival of the goods at the time. Only if you decide to make the entire order will will also be reimbursed for shipping costs.
How long do I have to make a refund?
From the moment you receive the order you have 14 days to make your return.